FAQ
Everything You Need to Know Before You Order
From tattoo machines and cartridge needles to shipping and returns, we've answered the questions customers ask most often.
Still need help? Get in touch with the Artist Tattoo Supply team.
Need Help?
Can't find the answer you're looking for?
Our team is here to help with questions about products, orders, shipping and more.
Message Us or Contact Us and we'll get back to you as soon as possible.
ORDERS & PAYMENTS
Q: Can I change or cancel my order after placing it?
A:If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to assist with changes or cancellations, but once an order has been dispatched, we may not be able to make changes.
Q: How can I check the status of my order?
A:Once your order has been processed and shipped, you'll receive shipping information to help you track your delivery. If you need further assistance with your order, please contact the Artist Tattoo Supply team with your order number.
Q: What payment methods do you accept?
A:We accept the payment methods available at checkout. All available payment options will be displayed before you complete your order.
Q: Will I receive an order confirmation?
A:Yes. After placing your order, you'll receive an order confirmation email with your purchase details. Please check your spam or junk folder if you don't see it in your inbox.
Q: Can I get a tax invoice for my order?
A:Your order confirmation and purchase details will be sent to the email address provided at checkout. If you require additional invoice assistance, please contact us with your order number.
SHIPPING & DELIVERY
Q: Where do you ship from?
A:Artist Tattoo Supply is based in Australia. Orders are shipped from our Australian locations to provide reliable delivery for customers across Australia.
Q: Do you ship Australia-wide?
A:Yes. We offer shipping to customers across Australia. Available delivery options and shipping costs will be shown at checkout based on your location and order.
Q: How long will my order take to arrive?
A:Delivery times may vary depending on your location, selected shipping method and carrier service. Once your order has been dispatched, delivery information will be provided where available.
Q: How much does shipping cost?
A:Shipping costs are calculated based on your order and delivery location. The available shipping options and costs will be displayed at checkout before payment.
Q: What should I do if my order hasn't arrived?
A:If your order is taking longer than expected, please check your tracking information first. If you still need assistance, contact us with your order number and we'll help investigate the delivery status.
PRODUCTS & AVAILABILITY
Q: Are your products suitable for professional tattoo artists?
A:Yes. We offer a range of professional tattoo supplies from trusted brands, including tattoo machines, cartridge needles, tattoo inks and studio equipment. Product suitability may vary, so please check the product description and specifications before purchasing.
Q: Do you sell products for beginners?
A:Yes. We offer products suitable for both beginners and experienced tattoo artists. Please check individual product descriptions for included items, specifications and recommended use.
Q: How do I know which tattoo machine or needle is right for me?
A:Each artist has different preferences and requirements. We recommend reviewing the product specifications, including stroke length, voltage range, needle configuration and intended use. If you need help choosing a product, feel free to contact our team.
Q: Are all products shown on the website currently in stock?
A:Product availability is displayed on each product page. If an item is out of stock or unavailable, you may not be able to add it to your cart. Availability can change without notice.
Q: Do product colours look exactly the same as shown online?
A:We aim to display product colours as accurately as possible. However, colours may vary slightly depending on your screen, device settings or product batch.
RETURNS & REFUNDS
Q: Can I return an item?
A:Return eligibility depends on the product and the condition of the item. Please review our Return & Refund Policy for full details before requesting a return.
Q: What should I do if I receive a damaged or incorrect item?
A:Please contact us as soon as possible and provide your order number along with clear photos of the item and packaging. Our team will review the issue and assist you with the next steps.
Q: Can opened tattoo supplies be returned?
A:For hygiene and safety reasons, certain opened, used or sealed products may not be eligible for return. Please refer to our Return & Refund Policy or contact us before opening the product if you have any concerns.
Q: When will I receive my refund?
A:Once an approved return has been received and inspected, any applicable refund will be processed according to our Return & Refund Policy. Processing times may vary depending on your original payment method.
PRODUCT SUPPORT
Q: Do you provide product support?
A:Yes. If you have questions about a product's features, specifications or basic operation, our team will do our best to assist. Please contact us with the product name and your question.
Q: What should I do if my tattoo machine isn't working properly?
A:Please check the product instructions, battery charge and connection setup first. If the issue continues, contact us with your order number, product name and a description of the problem.
Q: Does my tattoo machine come with a warranty?
A:Warranty coverage may vary depending on the brand and product. Please check the product page or contact us for information about warranty coverage for a specific item.
Q: Can you help me choose compatible accessories or needles?
A:Yes. If you're unsure whether a cartridge, battery, grip or accessory is compatible with your equipment, contact us before ordering. Please provide the product name or model you are using so we can assist more accurately.
Q: Do you offer advice on product setup and use?
A:We can provide general product information and basic support. Always follow the manufacturer's instructions and recommended safety guidelines when setting up and using tattoo equipment.